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Privacy Notice

JustFans respects each individuals right to personal privacy. We will collect and use information through our web site only in the ways disclosed in this statement. This statement applies solely to information collected at JustFans and heat recovery ventilation web site.
Part I. Information Collection
JustFans collects information through our web site at several points using online html forms.
We collect this information through registration forms, secure online payment forms, clickstream tracking and automatic logging files. To receive our products and services, customer registration information and payment details are mandatory as these are necessary to process orders made from this website. Other information we request is optional.
We do employ cookies. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and products, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. We also use Google analytics cookies to track website performance.
You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.

Part II. Information Usage.
The information collected by JustFans will be used for internal business processes only. Users who provide information will receive; confirmation by email. Registered users will have the option to receive additional announcements from us about products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications.
We offer links to other web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.
Our web site offers, forums and reviews. Please be advised that information posted in these venues becomes public knowledge.

Part III. Access to Information
JustFans maintains the accuracy of our information by making sure our system is regularly updated. Users may access their own personal information and contact us about inaccuracies they may find, by utilising customer login within our website or email, fax. Users may delete their information from our database by contacting JustFans. Improper use of a customer account may result in the account being suspended.

Part IV. Problem Resolution
If problems arise, users may contact JustFans by email, phone or fax. We are committed to resolving disputes within 10 working days.

Part V. Data Storage and Security
At JustFans, we take security very seriously, and make shopping online as safe as in any high street retail store. Your browser will go into secure mode as soon as you click to go into the payment page so before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock icon, or an image of a key in the grey bar at the bottom of your browser screen. Being in secure mode means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption, therefore keeping your details as safe as possible at all times.
No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address, but you need to enter your card details each time you order.
If you have any further questions about privacy or security when using our site, please call our Customer Services team on 01263 734666 or email: info@justfans.co.uk
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